Refund Policy

1. Can I get a refund?

Yes. We offer a 7-day refund window for accidental or unused purchases. If you haven’t used what you bought, you can ask for a full refund within 7 days of the purchase by writing to support@cuekoo-ai.com from the email address on your Cuekoo account (for TeleCue bought without an account, the one you paid with).

2. What counts as unused?

Our refund policy only covers unused purchases. A purchase is unused only if none of it has been used:

• A plan is used once a session draws on it: any transcription time or AI answer counted against it.
• An hour pack is used once any of its minutes are used. Pack hours are used only after your plan’s own allowance, so a pack stays unused until then.
• A TeleCue licence is used once it is activated on any computer, even if that computer is removed later.
• Extra usage is charged only for transcription time already used, so it is never unused.

Because Cuekoo is a digital service that starts being delivered as soon as you use a purchase, we generally can’t refund it once it has been used. If any part of a purchase has been used, it is no longer eligible for a refund, and we don’t give partial refunds for the part left unused.

3. Try it before you buy

We encourage everyone to try Cuekoo thoroughly before buying. Every account starts with the one-time Free trial: 25 minutes of transcription and 50 AI answers. TeleCue’s notes and scripts are free to use, so you can try them on your own files before you buy a licence for its teleprompter.

4. One refund per person

Important: the refund window applies to one refund per person, not per account. If you have already received a refund, later purchases, on the same account or another one, aren’t eligible.

5. How refunds are paid

• Refunds are paid by our payment processor, back to the payment method used for the original purchase.
• What the purchase gave you (hours, a plan, or TeleCue) ends when it is refunded. A refunded TeleCue licence can’t be activated again.
• You can cancel a subscription at any time from Plan and usage in the app. It ends at the end of the period you have paid for, and the rest of that period isn’t refunded.
• A refund may take 5 to 10 business days to arrive, depending on your payment provider.
• We may decline requests outside the 7-day window, for a purchase that has been used, or that look fraudulent or abusive.

6. Your rights under consumer law

By starting to use a purchase, you agree that delivery of the digital service has begun and, where the law allows it, you give up any right to withdraw from the purchase once it has been used (for example, under Article 16(m) of EU Directive 2011/83/EU). Nothing in this policy limits rights you have under consumer protection laws that can’t be waived. This policy is part of our Terms of Service.

7. Contact us

For a refund or any question about one, write to support@cuekoo-ai.com.